Return Policy

NEXVEY® RETURNS & CANCELLATIONS

At NEXVEY®, we build high-performance electric dirt bikes for the next generation of riders. To ensure a fair process and maintain our high service standards, please review our return and cancellation policy below.

1. ORDER CANCELLATION & INTERCEPTION

We process orders quickly to ensure fast delivery. Please note the following fees for cancellations:

  • Before Shipment (Within 24 Hours): Orders canceled within 24 hours of placement are eligible for a 100% Full Refund. Approved refunds will be processed back to your original payment method within 5 business days.

  • Before Shipment (After 24 Hours): Cancellations requested after 24 hours but prior to shipment are subject to a 5% Processing Fee, which will be deducted from your total refund amount to cover non-refundable merchant transaction fees.

  • In-Transit Interception: Once an item has left our warehouse, the order cannot be canceled for free. If you request to cancel or intercept the shipment while it is in transit, a $200 USD（CAD$200） Interception Fee will be deducted from your refund to cover outbound logistics and carrier handling costs.

2. REFUSED SHIPMENTS & FAILED DELIVERY

  • Refused Delivery: If you refuse delivery of an order, a $200 USD（CAD$200） Fee will be deducted from your refund to cover return freight and warehouse processing. Refused items will be returned to our designated regional fulfillment center.

    • USA CA7 Address: 13521 Santa Ana Ave, Fontana, CA 92337, United States | Contact: Dylan | Phone: +1 (314) 262-3860

  • Undeliverable Address: If a package is returned to our warehouse because of an incorrect address, incomplete details, or a PO Box provided by the customer, a $200 USD（CAD$200） round-trip shipping fee will apply and be deducted from the refund.

3. 30-DAY RETURN POLICY (NEW & UNUSED)

You have 30 calendar days from the delivery date to request a return. To be eligible, your NEXVEY® electric dirt bike must meet these "New & Unused" criteria:

  • Mileage: The odometer must read less than 10 miles (16 km).

  • Condition: The bike must be entirely free of any wear, dirt, scratches, cosmetic damage, or signs of use.

  • Original Packaging: You MUST use the original box and all internal protective foam.

  • Complete Kit: Must include vehicle body, charger, battery, instruction manual, accessories, tool kit, keys, and NFC card.

🚫 Non-Returnable Items:

  • Used bikes (over 10 miles) or bikes without original packaging.

  • Replacement parts, separate batteries, or "Final Sale" items.

  • Damage from crashes, stunting, or improper assembly.

4. RETURN FEES & REFUND STRUCTURE

A. Quality Issues (Manufacturing Defect / Shipping Damage / Incorrect Item)

  • Refund: 100% Full Refund.

  • Shipping Fee: If the return is due to our error (damaged or incorrect goods), the consumer is not required to bear the shipping fee.

  • Note: Shipping damage must be reported within 48 hours of delivery with clear photo evidence.

B. Non-Quality Returns (Change of Mind / Buyer's Remorse)

  • Shipping Fee: If the return is caused by the consumer, the consumer is responsible for the return shipping fee based on the rates of the express company chosen.

  • Standard Deductions: A $200 USD（CAD$200） flat fee will be deducted from the payment to cover round-trip shipping, restocking, and warehouse handling.

5. THE RMA PROCESS (HOW TO RETURN)

All authorized returns must be explicitly approved by NEXVEY® before being sent back. Unapproved items will be rejected.

Step 1: Submit Your Request

Email support@nexvey.com with your Order Number and clear photos of the bike’s overall condition, odometer reading, and original packaging.

Step 2: Get Your RMA & Return Address

Upon approval, we will issue an RMA (Return Merchandise Authorization) Number and designate the appropriate warehouse for your region:

  • 🇺🇸 United States Return Address:

    • Address: 19295 E Walnut Dr N, Ste B, Rowland Heights, CA 91748, United States

    • Contact: Dylan

    • Phone: +1 (314) 262-3860

  • 🇨🇦 Canada Return Address:

    • Address: 3600A Laird RD, Unit 10 Back Door, Mississauga, ON, L5L 6A6, Canada

    • Contact: FIFAFA+168P

    • Phone: (647) 939-2766

Step 3: Ship the Product

Securely pack the bike. Write the RMA number clearly on the outside of the box and provide the tracking number to our support team.

Step 4: Inspection & Refund

Once received at our warehouse, please allow 3–5 business days for inspection. Approved refunds are processed back to the original payment method within 5 business days after inspection is complete.

6. IMPORTANT NOTICES

  • Address Changes:

    • Before Shipment: No charge.

    • In-Transit: We will attempt to facilitate a change for a fee of $30 USD (USA) or $20 USD (Canada). Please note: Address changes are NOT guaranteed once the item is in transit.

  • Box Retention: We strongly recommend keeping your original box for at least 30 days. Box replacements are highly expensive and critical for safe return transit.